1.1.b.Steps For Support

Details
Category: 1. Your Website Account

STEPS FOR SUPPORT

Before approaching BOF administrator for any help and assistance, please consider preparation steps:

1) Turn off all Ninjatrader connections

2) Close NinjaTrader platform

3) Use NToptimizer to clean up cache and all recorded/written historical files and data with errors and hickups. NT optimizer is free windowns application downloadable from your account on bestorderflow.com. 

4) Start NinjaTrader as Administrator

5) If you have MBO indicators, start My BOF MBO Rithmic NT connection as your primary and first in order conection. Other connection should be turned on as secondary later. 

6) Reload Ninja Scripts on the chart

7) Reload data on the charts (F5)

8) Send BOF Admin Direct Message on our Discord. 

9) Start request for support with statement: "Yes, completed  troubleshooting instructions and preparations teps.

10) Alays provide BOF admin your registered email and machine ID. My email is  and my Machine ID is 1234567. 

11) Prepare Screenshots and Errors as text. Copy BOF Admin screenshots with errors. Errors can be fixed only based on detailed description and screenshots. 

  • Name of indicator or Package of indicators for help
  • Screenshot of the Error pop-up message,
  • Screenshot of the Error Log
  • Copy the text of the error message from the log
  • Full screenshot of the chart with problematic indicator (s) on a 1-second timeframe and instrument name visible on it.

 12) Link to  Discord  and Telegram   The support by BOF Admin is only by direct message on Discord. 

Hours of operation: 
Monday-Friday 8 AM - 5 PM Pacific Time zone
Saturday - off, and Sunday - off. 

The primary way to connect to the BestOrderFlow Administrator is by sending a direct private message to the BOF Admin on Discord  . We have Telegram group and there is no support on our Telegram ( irt is for general inforation, some community activities and announcements). 

HOW TO GET SUPPORT FASTER:

Our support and assistance are based on the Troubleshooting Checklist and Preparation Steps above. 

Before requesting assistance or support regarding errors, follow the Troubleshooting checklist and Preparation steps to receive faster support.  Failing to follow these steps may significantly delay live support. The preparation steps let you prepare your request for the quickest possible solution.

Please do not waste our time by skipping the Troubleshooting Checklist and Preparation steps  above. 

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Contact and Support

Contact for general questions:
Monday-Friday 8 AM - 5 PM Pacific Time

Connect on Discord link  Connect on Telegram link 

We are off for the weekend: Saturday and Sunday - off. 

Got problems and need additional support?

Did you try to fix your problem on your own before seeking help? 
Our How To User Guide is a comprehensive collection of solutions for almost any issue or problem you may encounter. Try to solve them on your own before addressing them with BOF Admin. 

GET SUPPORT PROPERLY:

Before contacting our support with any issue or problem,
Please follow the How To User Guide links with solutions for:

- Requirements for the NinjaTrader platform
- Requirements for a PC computer 
- Requirements for Time Synchronization
- Requirements for Internet Connection
- Solutions for your account on this website 
- Solution for Machine ID and activation
- Solution for BOF indicators installation
- How to Uninstall , Remove or Delete BOF indicators
- Troubleshooting checklist
- Errors on NinjaTrader

Request support and assistance from BOF Administrator only after you have gone through:
- Troubleshooting checklist
- Preparation for getting support checklist

The first question you're going to get from the BOF Administrator is: 
Did you review the Preparation for Support Checklist and the Troubleshooting checklist

Contact with general questions about BestOrderFlow Indicators:

Connect on Discord link  Connect on Telegram link 

Join our Discord community of traders practicing BestOrderFlow indicators technologies:

Reasons to join our community:

- See real results by community members
- Get direct support from the BOF Administrator
- Attend Live Support Q and A on webinars every Monday at 7:00 PM Eastern Time, 4:00 PM Pacific Time
- Download Manuals and user guides for indicators
- Download ready-to-use templates
- Learn Trading strategies.
- Community of traders

The main difference

We build indicators for speed and performance:

  • BOF - BestOrderFlow is the first to release the MBO Market By Order DOM for trading on NinjaTrader charts. 
  • BOF - BestOrderFlow is the first to release Depth of Market Dom and Heatmap NT, which does not freeze during periods of high volatility and ATR

  • We tested all third-party indicators, including BOOKMAP and other Heatmap(s), and based on solid data tests, discovered their insufficiency in speed and accuracy in performance during extreme volatility. 
  • We tested other third-party Icebergs and found that their nature of Icebergs is based on calculations of level 2 data instead of level 3 data.
  • True icebergs can be built only on Level 3 data, such as Market by Order (MBO). 

Complete Orderflow paks of Indicators:

Most traders don't know:

If your automation is based on slow and not tested on speed indicators, it is a waste. 

Build automation based on BestOrderFlow super-fast indicators to outperform: 

  • Bots,
  • Algos,
  • High Frequency Trading, NinjaTrader Strategy
  • Automation built with BOF indicators outperforms automation built with any other "Lego" type of software for NinjaTrader. ( pending access to data for automation) 

The highest level of performance on the competition test

We are no longer naming our Package 3 as Bookmap NT. Our new name for Package 3 is LEDGER

LEDGER NT is a record of interactions between all market participants, including both aggressive orders and passive orders. The term LEDGER is a better description of interactions between level 1 data, level 2 data, and level 3 data orders.