1.1. How to Get Support / Contacts

Details
Category: 1. Your Website Account

CONTACT BESTORDERFLOW:

Contact for general questions:
Monday-Friday 8 AM - 5 PM Pacific Time
We are off for the weekend: Saturday - off, and Sunday - off. 

The primary way to connect  Best OrderFlow Administrator is by sending a direct private message to the BOF Admin on our Discord

===>>>Connect on Discord link   Connect on Telegram link 

HOW TO GET SUPPORT FASTER:

Our support and assistance are based on the Troubleshooting Checklist and Preparation Steps for faster Support:

Before requesting assistance or support regarding errors, follow the Troubleshooting checklist and Preparation steps to receive faster support.  Failing to follow these steps may significantly delay live support. The preparation steps let you prepare your request for the quickest possible solution.

Please do not waste our time by skipping the Troubleshooting checklist and Preparation steps for faster support. 

HOURS OF OPERATION:

Monday - Friday 6 AM - 1 PM Eastern time/  9 AM - 5 PM Pacific time zone   
Saturday - off
Sunday -off

Please keep in mind that our time zone is the Pacific Time Zone.
If some of our assistants are not online, please wait 24 hours for your request.

 Please follow the Troubleshooting Checklist and Preparation Steps for faster Support

Please do as much as you can yourself before contacting any support.

Instant Savings + Coupon

Instant 10% Saving on Buy page

Bundle any 2, 3, or 4 packs in one and get 10% instant saving:

Single Packs - no instant savings

2 Packs bundle - $300 instant savings on any two packs bundle

3 Packs bundle  - $675 instant savings on any 3 Packs bundle

4 Packs bundle - $1200 instant savings on the four packs bundle

Monthly -1-2 or 1-2-3 packs, no instant savings

Extra 10% one-time Coupon

Additional 10%: BOFTEN
This coupon offers a one-time 10% discount on any single or bundle pack. This coupon is valid for one-time use only and cannot be applied to subsequent purchases. Apply for any package of choice only once.

How to get a 20% net discount on the best instant deal:
For the most significant discount amount, select the bigger bundle package and save a total of 20% ( instant saving is 10% and Coupon is for 10%, equal to Net 20%

Example: If used for Pack 1 and receiving a $150 discount, the same coupon will no longer be valid for any other packages or bundles. It cannot be used a second time to receive $480, $210, or $382 on any other packages.

The best way to use this coupon is to apply it for the 4-Pack Bundle for a $480 coupon discount

Single/ individual lifetime packages: $150 discount with coupon for: 

Pack 1 Aggressive Volume Lifetime Package
Pack 2 Passive Volume Lifetime Package
Pack 3 LEDGER (Bookmap) Lifetime Package
Pack 4 MBO-Dom Market By Order Lifetime Package

2 Lifetime Packs Bundles: $270 discount with coupon for:

Paks 1+2 Life Time
Pack 1+4 MBO Dom
Pack 2+4 MBO Dom
Pack 3+4 MBO Dom

3 Lifetime Packs bundles: $382 discount with coupon for: 

Packs 1+2+3 Subscription
Paks 1+2+ 4 MBO Dom
Paks 1+3+4 MBO Dom

4 Lifetime packs Bundle: $480 discount with coupon for: 
Packs 1+2+3+4 MBO Dom Subscription

  • This coupon can be used only once per person on any one choice of indicators. This coupon will not work on any second-time purchase. 
    - Apply coupons on this page: BestOrderFlow subscriptions Buy page  

Contact and Support

Contact for general questions:
Monday-Friday 8 AM - 5 PM Pacific Time

Connect on Discord link  Connect on Telegram link 

We are off for the weekend: Saturday and Sunday - off. 

Got problems and need additional support?

Did you try to fix your problem on your own before seeking help? 
Our How To User Guide is a comprehensive collection of solutions for almost any issue or problem you may encounter. Try to solve them on your own before addressing them with BOF Admin. 

GET SUPPORT PROPERLY:

Before contacting our support with any issue or problem,
Please follow the How To User Guide links with solutions for:

- Requirements for the NinjaTrader platform
- Requirements for a PC computer 
- Requirements for Time Synchronization
- Requirements for Internet Connection
- Solutions for your account on this website 
- Solution for Machine ID and activation
- Solution for BOF indicators installation
- How to Uninstall , Remove or Delete BOF indicators
- Troubleshooting checklist
- Errors on NinjaTrader

Request support and assistance from BOF Administrator only after you have gone through:
- Troubleshooting checklist
- Preparation for getting support checklist

The first question you're going to get from the BOF Administrator is: 
Did you review the Preparation for Support Checklist and the Troubleshooting checklist

Contact with general questions about BestOrderFlow Indicators:

Connect on Discord link  Connect on Telegram link 

Join our Discord community of traders practicing BestOrderFlow indicators technologies:

Reasons to join our community:

- See real results by community members
- Get direct support from the BOF Administrator
- Attend Live Support Q and A on webinars every Monday at 7:00 PM Eastern Time, 4:00 PM Pacific Time
- Download Manuals and user guides for indicators
- Download ready-to-use templates
- Learn Trading strategies.
- Community of traders

The main difference

We build indicators for speed and performance:

  • BOF - BestOrderFlow is the first to release the MBO Market By Order DOM for trading on NinjaTrader charts. 
  • BOF - BestOrderFlow is the first to release Depth of Market Dom and Heatmap NT, which does not freeze during periods of high volatility and ATR

  • We tested all third-party indicators, including BOOKMAP and other Heatmap(s), and based on solid data tests, discovered their insufficiency in speed and accuracy in performance during extreme volatility. 
  • We tested other third-party Icebergs and found that their nature of Icebergs is based on calculations of level 2 data instead of level 3 data.
  • True icebergs can be built only on Level 3 data, such as Market by Order (MBO). 

Complete Orderflow paks of Indicators:

Most traders don't know:

If your automation is based on slow and not tested on speed indicators, it is a waste. 

Build automation based on BestOrderFlow super-fast indicators to outperform: 

  • Bots,
  • Algos,
  • High Frequency Trading, NinjaTrader Strategy
  • Automation built with BOF indicators outperforms automation built with any other "Lego" type of software for NinjaTrader. ( pending access to data for automation) 

The highest level of performance on the competition test

We are no longer naming our Package 3 as Bookmap NT. Our new name for Package 3 is LEDGER

LEDGER NT is a record of interactions between all market participants, including both aggressive orders and passive orders. The term LEDGER is a better description of interactions between level 1 data, level 2 data, and level 3 data orders.