1.3. Paid Support

Details
Category: 1. Account Set Up

REASONS FOR PAID SUPPORT:

We added paid support based on the following reasons:

The BOF indicator can be installed quickly and easily on a completely new and clean NinjaTrader platform installation.

The installation of the previously used NinjaTrader platform, which included other indicators, scripts, and custom settings, created numerous possibilities for errors and issues with these components.

In this case, we have plenty of factors that we can not control: 

  • We can not control the quality and reliability of scripts and indicators from other developers
  • We can not control your level of experience in maintaining and tuning the NinjaTrader Platform. There is an unlimited number of scripts from other third-party developers on the NinjaTrader ecosystem.
  • There is an unlimited number of indicators that are infected and corrupted from questionable sources.
  • We can not control the quality and standards of other third-party indicators installed.
  • Some traders may set up their NinjaTrader Platform incorrectly without knowing about it.

Some indicators and scripts from other sources may create an unstable environment, which is preventing the NinjaTrader platform from operating correctly.  In such scenarios, we cannot guarantee the perfect installation and operation of BOF indicators. We cannot take responsibility for any other indicators or incorrect setups.

  • BOF's responsibility extended only to the indicators we create and release.
  • We provide support for BOF indicators only.
  • Please request support for other indicators from their support team.

BOF indicators work "out of the box" on a CLEAN NinjaTrader.

To ensure confidence in the performance of BOF indicators, please install them only on a clean NinjaTrader 8, free from other previously installed indicators and scripts. Experience BOF indicators' performance out of the box and as intended.

Otherwise, you have to take responsibility for other indicators and handle matters yourself. 

Installing on a CLEAN NinjaTrader platform, free from any other third-party indicators, helps you experience clean and error-free BOF indicator performance. You will enjoy the speed and quality of BOF indicators firsthand.

Indicators from other third-party vendors can be installed after BOF indicators. If the installation of other indicators produces any errors, you can contact the manufacturer to address the issues and receive support from them, rather than wasting BOF Administrator time.

For Free support and easy BOF indicators installation, please follow our recommendations on How to Prepare CLEAN NinjaTrader. 

October 50% discount

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    - Apply coupons on this page: BestOrderFlow subscriptions Buy page  :
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Single Packs - Explore each pack individually,  without combining them with others. 

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Lifetime Pack 1 - Aggressive Volume Indicators ( Footprint, Footer, Delta, 
Lifetime Pack 2 - Passive Volume Indicators
Lifetime Pack 3 - LEDGER
Lifetime Pack 4 - MBO (MBOP Dom, MBO Iceberg, MBO Data Engine) 

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Contact and Support

- FREE Support only if you qualifyed users
- Paid Support for discqualifyed users 
Learn here How to Qualify or Disqualify for FREE support

Contact for general questions:
Monday-Friday 8 AM - 5 PM Pacific Time

Connect on Discord link  Connect on Telegram link 

We are off for the weekend: Saturday and Sunday - off. 

Got problems and need additional support?

Did you try to fix your problem on your own before seeking help? 
Our How To User Guide is a comprehensive collection of solutions for almost any issue or problem you may encounter. Try to solve them on your own before addressing them with BOF Admin. 

GET SUPPORT PROPERLY:

Before contacting our support with any issue or problem,
Please follow the How To User Guide links with solutions for:

- Requirements for the NinjaTrader platform
- Requirements for a PC computer 
- Requirements for Time Synchronization
- Requirements for Internet Connection
- Solutions for your account on this website 
- Solution for Machine ID and activation
- Solution for BOF indicators installation
- How to Uninstall , Remove or Delete BOF indicators
- Troubleshooting checklist
- Errors on NinjaTrader

Request support and assistance from BOF Administrator only after you have gone through:
- Troubleshooting checklist
- Preparation for getting support checklist

The first question you're going to get from the BOF Administrator is: 
Did you review the Preparation for Support Checklist and the Troubleshooting checklist

Contact with general questions about BestOrderFlow Indicators:

Connect on Discord link  Connect on Telegram link 

Join our Discord community of traders practicing BestOrderFlow indicators technologies:

Reasons to join our community:

- See real results by community members
- Get direct support from the BOF Administrator
- Attend Live Support Q and A on webinars every Monday at 7:00 PM Eastern Time, 4:00 PM Pacific Time
- Download Manuals and user guides for indicators
- Download ready-to-use templates
- Learn Trading strategies.
- Community of traders

The main difference

We build indicators for speed and performance:

  • BOF - BestOrderFlow is the first to release the MBO Market By Order DOM for trading on NinjaTrader charts. 
  • BOF - BestOrderFlow is the first to release Depth of Market Dom and Heatmap NT, which does not freeze during periods of high volatility and ATR

  • We tested all third-party indicators, including BOOKMAP and other Heatmap(s), and based on solid data tests, discovered their insufficiency in speed and accuracy in performance during extreme volatility. 
  • We tested other third-party Icebergs and found that their nature of Icebergs is based on calculations of level 2 data instead of level 3 data.
  • True icebergs can be built only on Level 3 data, such as Market by Order (MBO). 

Complete Orderflow paks of Indicators:

Most traders don't know:

If your automation is based on slow and not tested on speed indicators, it is a waste. 

Build automation based on BestOrderFlow super-fast indicators to outperform: 

  • Bots,
  • Algos,
  • High Frequency Trading, NinjaTrader Strategy
  • Automation built with BOF indicators outperforms automation built with any other "Lego" type of software for NinjaTrader. ( pending access to data for automation) 

The highest level of performance on the competition test

We are no longer naming our Package 3 as Bookmap NT. Our new name for Package 3 is LEDGER

LEDGER NT is a record of interactions between all market participants, including both aggressive orders and passive orders. The term LEDGER is a better description of interactions between level 1 data, level 2 data, and level 3 data orders.